FAQ

Do I have to create an account on your site?

Creating an account on our site to access a dedicated client portal is not a requirement. We also take orders through e-mail. However, we do suggest creating an account to have one place to store your orders, files, messages, and invoices.
How can I pay?

We accept all major credit cards, checks and PayPal for most of our transactions. If you’re a returning customer, we can also allow up to 60 days for payment and do accept payment in installments. If you’re a new customer, partial or full payment will be due upfront.
Where are you based?

Our business is based in the United States, but we do work with clients from other countries. As such, if you want your files to be in British English instead of American English, let us know and we can certainly do that.
Are my files confidential?

Yes, 100%! We strive to make sure everything is completely secure.
Are you hiring?

Please check our careers page for open positions.

At Atomic Scribe, our number one priority is client satisfaction. Please contact us if you have other questions that are not found on this page.

What kinds of transcription do you do?

We provide general transcription services. That includes focus groups, videos, one-on-one interviews, academic files, business meetings, church sermons, and generally most things except medical transcription.

We can work on files involving medical terminology and do have HIPAA-certified transcribers available, but we do not do files dictated by physicians or other medical professionals as we are currently ill-equipped to do so. If you’re not sure whether your file falls under medical transcription or not, just e-mail us and let us figure it out.
Do you transcribe every spoken word?

In most cases we do edited verbatim, which means we leave out “ah”s, “um”s, and “uh”s, “you know”s, “like”s, and other such filler words. If you want these included and for the transcript to be strict verbatim, let us know when you send your file in and we can certainly oblige.

What if my audio quality is poor?

Send it in anyway! We can’t promise 100% accuracy on poor audio files, but we do have experienced transcribers who can get as close to 100% as they possibly can. For difficult audio we do include an added charge of $0.35 per audio minute, and we’ll discuss this with you before work on the project is started.
What will my completed transcript look like?

For general transcription, transcripts come in a Word file (or a PDF, if requested). If you have a header or footer you want included, let us know, and we can also accommodate any specific style you need. A transcript example is available upon request.